Returns & Exchanges
In the very rare occurrence that a problem arises with one of our RO MORGAN HAIR textures that cannot be resolved through routine maintenance, we will make every effort to resolve your situation.
The steps to determine if there is a genuine problem, and how to resolve it, are as follows:
You must contact us within 30 days of receiving your order.
You must email Customer Service at firstname.lastname@example.org and tell us of your concern.
Depending on the situation, we may ask you to send photos of your hair problem.
Since most problems can be resolved with a maintenance regimen, we may offer suggestions as what product(s) may help resolve your problem. If the problem cannot be resolved through maintenance, the hair must be sent back to us and received before we can take further action. We will send you a like product replacement upon receipt of exchanged hair. Please print and enclose the original sales receipt with your return. We handle each situation on a case by case basis.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Sola Salon Studios
Ro Morgan Hair
222 East 34th Street, Studio 14
New York, NY 10016.
RO MORGAN HAIR, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.